Our Reviews

Quick and easy.

Quick and easy.

Blake was super easy to work with! He made the process

Fast service! They got me right in, even without an appointment. Took real good care of the truck I bought in October.

Engine check light came on stopped by McCarthy and within an hour it was fixed.

Aaron Shortino played a big part in my decision to buy a Chevrolet Silverado 1500 LT.

Jeremy was great to work with. He’s always pleasant and does a great job.

The service advisor was knowledgeable and helpful to understand and remedy the issue under warranty

Quick and easy.

Very reliable service and I like the video of service.

I almost got run over going to get in my truck. Someone rounded the building too fast and I almost got hit

You need more people like Rusty in the service department. We’ve been frustrated at the personnel’s lack of caring and lack of professionalism/customer service in the past. We were ready to take our business elsewhere, but tried one more time and our experience with Rusty was do different. He listened, gave us a plan, did what he said he was going to do, followed up with us and just used general courtesy and great communication, which several of your service guys do not do. Please give Rusty an increase in pay. He’s why we are still coming to McCarthy Chevrolet for our service.

Rusty consistently demonstrates kindness and strong work ethics. He goes above and beyond to assist me.

Pleased, but you used to top fluids off when got oil changed. Noticed low windshield wiper fluid on.

Dropped my truck off at 8am, for oil change, tire rotation and a little brake work. I gave them all day to complete. Came and picked it up after work. Everyone was very professional and friendly. Easy to schedule and always a pleasure to work with

Got truck in on time. Quick service. Great job.

Awesome

McCarthy has taken care of my Equinox since I bought it. I have had excellent service and appreciate getting answers when I ask questions about service.

Blake did an awesome job working a reasonable deal for me without pressure. We were all able to negotiate a deal very smoothly. Efficient service and great follow up by Blake.

Jonathan was awesome! He explained things to me and took time to ensure I understood. Thank you!

Everyone was helpful and courteous!

Great service experience!

Met with Dave in service schedule an oil change and Dave handled it from there.

Got a tire rotation and they didn’t tighten the lug nuts I had to comeback to fix them they were super loose

It was a long, but successful experience!

Walked in without an appointment was greeted and taken care of and was out the door

Always good people

Great employees

Called Shane in Service and scheduled an oil and filter change and tire rotation and told him about a left front blinker issue and he said they would change out the assembly. They had it in stock and all of the above was done in a timely matter!!! I always ask for Shane when I schedule any service work. He’s always a pleasure to work with and explain everything!!!

Mike Walden is excellent. Entire process was smooth and efficient.

In and out timely with very professional service

My Tires were rotated wrong

Friendly, thorough staff!

Working with the team is very easy and low stress at the counter. They let you know what you may need no pressure and keep the information available so that you can plan out what you need to get done. Online appointment booking is a great toll as well. Great job

Great

When I dropped off the vehicle I was told the amount would be around $1200. I got a call from Chris stating there were more repairs needed and the amount would be $2100. When I showed up to get the vehicle the amount on the invoice was $2500. Dave was able to get it down to $2200 but it was still a shock. Also, the car now has a ticking noise it didn't have before.

Awesome service like always! Had a flat tire and also needed oil change. Rusty got us right in and knocked it out fast!

Good service and customer service

They got me in and out fast

I desperately needed to trade my Colorado in for an Equinox due to my husband’s illness. I called McCarthy Chevrolet & Aaron Shortino found some vehicles to meet my wishes & needs. The next morning, we met at the dealership when they opened (in the rain) & showed me what was available. He was able to expedite the process & I was out of there in 2 hours! He even took me to a gas station to fill my gas tank. He is a special employee.

Chris was awesome took care of all my car needs.

David was very professional and patient with me. He assisted in getting GM to honor a recall on a brake pump and belt.very happy with the outcime

Quick with repairs and keeping me informed of progress.

Good service

Perfect, had inventory and a truck that fit our needs. Quick and easy. Thanks

Good service

Repairs were quick, very friendly, always taking care of my needs in a timely manner.

We got an oil change and knew one of our wipers (the rear one) was in poor condition and needed replaced. We brought that up. Upon receiving our vehicle the wiper blade wasn’t put on nor charged for and we were told two of our axles were leaking oil. The person we dealt with wasn’t there when we took possession but I’m assuming the first person didn’t hear us about the wiper. My biggest issue and complaint is that our “inspection sheet” was not done properly. We got it back and it said everything was fine which just isn’t true. The axels should have been marked bad, so should have the tires due to tread depth being in the midrange as well as the wiper on the rear being bad. This doesn’t put any trust that the technician is looking over the vehicle as they are saying they are going. We were told the techs have a complete all button to do the checklist. That should be completely gone as to avoid anyone “pencil whipping” their check sheet. I will now look at McCarthy techs with very skeptical eyes as I do not know if I can trust them to go over the vehicle and be honest.

For the first time of me coming to the dealership it was a good experience.

Oil change and tire rotation was not given a time frame but was completed in about 1/2 hour thank you

Came in last week for a 2024 Chevy Teaverse front left tire repair. I came in with the donut on and the damaged tire in the back. The desk worker was kind and cordial. Gave me a 1-2 hour timeframe and the car was ready at 2 hours. However, I am a super busy working mom of 3 and was very frustrated to find my trunk with completely a wreck. No one put my trunk back together after carelessly throwing the donut back into the trunk. The car-jack and all of the nuts and screws were rolling around and the trunk wasn’t even laying flat because the donut tire wasn’t even placed into where it needed to be— it was all crooked and carelessly placed. I paid $478 dollars for a new tire and an alignment. To me, the trunk situation could have been put back together within minutes.

Techs, scheduling, and service advisors were great. But annoying to get two texts and one e-mail after asking how you did, especially over a simple oil change.

I use McCarthy service department mainly because of Rusty Hinton. He is so knowledgeable and his customer service is second to none. My service was completed in timely and efficient manner and I felt the cost was reasonable

My advisor Jeremy did a great job talking me through the issue with my car. He went above and beyond when he located my extended warranty paperwork and then added all the information to the system (I didn’t purchase my vehicle from McCarthy) so it’s there for future need.

No issues Friendly people

Angela made the whole experience for me by reminding me of my oil change, responsive communication and ease in scheduling. Once there the service team worked fast and sent me back on my way.

I was in for warranty work and had a positive experience

Not to bad

Clean and comfortable waiting area. Friendly service employees.

Everyone is always friendly and knowledgeable. You always have enough people working. Only sell you what you need. Clean friendly environment.

Always friendly and supportive

It was a fairly quick experience. The team was courteous and they worked quickly to get me on my way.

This dealership has my full trust on whatever needs I have.

It was great and everyone was super helpful

I had a very good time in talking to Rusty. He explained everything and told me when to expect completion of the work. The guys who drove the valet truck that brought me home and picked me up were very nice.

I showed up on time. Everyone was helpful and polite. As far as I know, everyone did their job as they should. Not much to tell.

Friendly and not pushy. Really listened to needs

Surprised at how fast they were

On time

Fast and efficient

Courteous service manager, started promptly at the scheduled time, and completed quickly without any delays.

Rusty was great to work with!

The experience with McCarthy Chevrolet was excellent! I dealt with Mike Walden, Jordan Wood, Charlie, and Ethan (finance). All were extremely professional and helpful! I will definitely return on my next vehicle as a result!

Very clean and friendly ppl

Service went as planned and completed within timeframe stated.

Quick and easy to make appt., got me in right on time; efficient work; good price.

Great people to work with

Quick and easy. Everyone was professional!

Needed a tire replacement they had to order the tire in. Once it got there, they installed it with no problem

got right in, wait was not too long and back on my way

Ok. A little confused on price. Got a text for price quotes for service of 1040.00 to replace fan clutch which I declined and a price of 340. For diagnosis, new wiper blades and was thinking the quote also included a new purge valve installed. I said I would just install purge valve myself as it's very simple. But still got charged 340. So I guess I shouldve just had them install it if the price is the same?

The people are like family. Mike and Jeremy really helped me out tremendously.

The young man was very polite and helpful. He made sure he took care of my concerns.

Excellent service

It was great. Didn't take long and the employees were very nice.

Quick service even when they are busy

I was in for a part replacement, it was a great experience professional, fast and done right.

Shane was an excellent service advisor and made me feel comfortable with my visit.

We had a wonderful sales man named Taylor, he took the time to get to us and what we needed in a vehicle. He wasn’t pushy, and make the experience everything we wanted.

I was very disappointed with the quote I received. It was outrageously high. And the person giving it to us acted as though he didn't even care. We will never come back there again for any reason.

Everytime i have a great experience! My service advisor Mr. Dave Creasey is amazing!

Everyone was super friendly, helpful and I got everything I wanted

Work was done promptly

I felt Dave treated me with courtesy and experience.

Great job, Appointment on time. Reasonable expenses. Very professional.

Great

Got there early and got right end.

This was my first encounter with your dealership. At check-in, Johnatan was very courteous and professional. While he was not familiar with the service warranty policy that we have on our vehicle, he did a great job in contacting Auto World (Hays, KS) and getting their authorization and payment for the service work that was scheduled. I will return to McCarthy for future service requirements.

I had a great experience especially with Rob he took care of needs through this time. Great communication dr things easy and smooth for me.

Always have a great experience with McCarthy Chevrolet Lee's Summit Missouri dealership they treat me like family!

Appointment was easy to set and the oil change was done in a timely manner.

Excellent summer discounts on service. Friendly environment with a cozy lounge.

In and out quickly

After a windshield replacement elsewhere, my front camera and all interior lights stopped working. The team worked all day long to locate the issue and fix it. My service advisor kept me informed every step of the way. I am very pleased.

I was told one hour and it took two.

Service was exceptional and work was completed much faster than i expected. Communication was very, very good through the whole repair process.

Rusty was very experienced and was able to answer every question I had.

It was fantastic. Ian was great to work with!

It was an easy transaction and the best customer experience I have ever had.

Our transmission was acting up again. Since you put a transmission in had to be updated by the computer. McCarthy Chevy updated and had Mcarthy Hyundai pay for the computer upgrade.

Charles Trumps, Josh Miley worked me a deal that I could not refuse. The truck that they sold me was a dream truck I’ve want for some time. I am very pleased with the deal.

Oil change and flat tire repair

McCarthy did well. My experience was not smooth due to a hiccup, but resolving the issue met my expectations. I am happy with the result. The staff wanted to help me make things right and worked it out so that I got what I wanted.

Great service, make sure to proactively acknowledge people when they come in and get them to the next available service advisor.

Chris pointer I's allways nice to me when ever I call and need work done he gets me right in and I appreciate it

Quick and easy to work with. Great experience!

Erik was totally Awesome he was polite knowledgeable professional and answered all my questions went above and beyond to be sure I was taken care of. Great person!!! Keep him and promote him within your company he is a great asset.

Jeremy at the counter is great to work with

Jonathan was super helpful and everything was on time and done right. Thank you

Professional service from check-in to finish. Communication was great

I came in to get a headlight replaced. It was done quickly without any problems.

They were friendly and prompt. Very nice customer lounge and bathrooms. Had appointment for key fob service to my Chevrolet. They advise me of recalls on my vehicles plus other issues. Were true to their quote on pricing and service.

Flat tire, came in early w/o an appointment. was completed in 1/2 hour. very nice, polite, and professional, and I was out of there, did not miss a day of work!

Labor rate was to high for work perform.

Laid back, no pressure. Very knowledgeable.

Service was great

Great

I picked up my 3500 Denali dually after having quite a bit of work done. After an 18 mile drive to work Tuesday morning, my truck was shaking extremely bad. After a quick inspection, I noticed my front drivers side center cap was missing and all of the lug nuts could be turned by hand. When reporting this to the service advisor, I was told, over time, lug nuts stretch which can result in them becoming very loose. Instead of manning up to it, they flat-out lied to me, thinking that I'm a fool. Instead of sending some one out to my work to make it right, they suggested that I have someone else fix it. Not only the potential damage that could have happened to my truck and myself, this mistake could've killed someone. But all they could offer was, order new lug nuts and a center cap.

There was just enough communication from the sales team, they were not overly aggressively pushing for us to buy a new vehicle. Business manager was very polite and on task when signing documents.

great experience start to finish. excellent service advisor. Fast service- I expected it you take two separate appointments but they resolved my issue in one stop! Left extremely happy!

Special thanks to Charles Trump for going above and beyond to make my new vehicle deal!

Well, had a oil change.. kept looking at my watch , 30 mins then 45 mins I went up to ask, the man that waited on me went to lunch and no one told me that my car was done. Rick Graham

I recently had my vehicle serviced and appreciate the reliability and efficiency of McCarthy Chevrolet. Dave aka “Super Dave”is my go to guy! Highly recommend.

Everyone was friendly and great service

Awesome

Johnathan did great!

Quick and everything was completed

Great support. Friendly, knowledgable staff. Sales staff were great!

Great

Rusty was great.

Always excellent service, top notch

Easy, transparent process.

Everyone at the dealership is very friendly. I have not had any problems with my service,

Had a coupon for a free diagnostic check. Coupon specifically mentioned it could be used if the engine light was on. Only to be told the coupon was for a "Scan." Makes no sense because I've been told multiple times that a scan is done as soon as you pull into the garage so that's already a free service. Feel like it's a total scam and ended up paying $189 for a diagnostic.

Pleased with speed of work

every thing was very good

Excellent new car buying experience. Great communication throughout the sales and finance process. The focus on customer satisfaction was evident.

na

Quick, friendly service

My appointment for oil change and tire rotation was at 9:00am. My car was ready less than 30 minutes later. Very happy with the efficiency. Jeremy was great in helping me use my rewards points and overall service. Thanks again!

Joey Miller and Ethan Thomas did a great job. Both my son and I drove home in new rides. I call that a good day.

When I made the appointment and when I arrived at the dealership, I was not informed that the recall testing of my truck would take 2.5 hours. I also left the service manager a phone message asking him to contact me so we could discuss the cost associated with the upgraded oil now required for my truck. I never got a response. This is not acceptable. I will no longer bring my truck to McCarthy’s location in Lee’s Summit.

Fast and explained everything done and needed

The dealership staff was courteous and friendly. All work was completed in a timely manner.

Greeted and service request for oil change were timely. Added tire rotation at their suggestion. I was told it would be approximately an hour. It was almost two hours. I would have appreciated an update. Service beyond that was fine.

Quick, respectful.

Everything went well

Super fast service. Always appreciate that.

They took good care of me and my suv

Oil change, in and out in 20 minutes!!!

Contacted your service department on extremely short notice and they were able to help me and get my truck in that same morning. Always go above and beyond to help you!!

The whole experience was great, I was going to need a ride & pick up and they provided a shuttle for me, the job was completed in the time they had it. My service advisor ( Chris Pointer was the most polite & thoughtful gentleman I have seen in a while, truly wonderful) . Highly recommend this dealership. Thank you.

Sammy is a very easy going salesman to work with, he took care of anything that needed addressed.

This dealership has been my go to since I bought my truck in 22. Service guys are great and I can’t say enough about the sales team.

When in to get my radio replaced the waiting time was not long service person Jonathon inform about what going on with the radio Jonathon was very helpful everything was good.

I was not able to go with my wife and she was strong armed into replacing the cabin filter. Also, my wife told the service writer the dealership had offered me new windshield wipers or 25 dollars off. I guess they did put them on but charged me. My visit to your dealership cost me a least $175 dollars more than it should.

Brought my truck in to have a tunnel install staff was very professional and the work looks excellent

They let me drop off the night before and pick up on Saturday. Everyone was so nice upon pick up.

This was my second time using McCarthy service. First time they repaired the transmission in my Equinox and did a great job. I had the oil changed in our Buick this time. Short wait and great job. I have recommended their service department to friends and family.

Scheduled on line, service technician greeted and had my was service completed in a timely manner.

Na

Friendly people. Told me I needed tires

Very courteous and not try to sell me items I didn’t need.

I dropped my truck off at 7:30am with an appt for oil change, tire rotation, change front driver lower ball joint and replace key fob. My truck was not done until 5pm. It does not take this long for those services. I didnt get a new fob replaced either because they ran out of time. It was completely unacceptable.

Jonathon Chavez in service dept was amazing. I will personally request to deal with him in the future. He made the process smooth and not stressful when my warranty company was being a pain to deal with. He took care of of me and my families needs and is personally the reason I will be coming back to this dealership.

Blake was very helpful and knowledgeable. Finance was also great.

Great experience job well, done

I was a remote purchaser from Texas. Blake Cavanaugh was my sales guy and he was excellent and responsive to what I needed after a quick call. This was the easiest car sale experience I ever had.

Always on time and friendly people, this has nothing to do with my oil change but has McCarthy ever thought about getting a couple of golf carts so when old people want to look at cars they don’t have to walk so far?

Allways have good service

took a little too long to change oil in my truck

Overall satisfied. A replacement filter reset was overlooked but not a big deal for me.

It was good

It was done promptly and professionally

Quick and prompt service. In and out as scheduled.

One of the reasons I brought it in is because of a Stabilitrak error message. They knew that when I called and confirmed when I brought it in. Went to leave after first oil change and other things that is done on first service and the guy said it wasn't checked and he didn't know why. So I didn't even bring up the door issue. This is why you have poor reviews online. I really didn't want to bring it there, and I wont again.

Service Advisor Jeremy was excellent. Very professional and knowledgeable. Makes you feel appreciated as a customer.

Words

Check-in went smoothly. Service work went timely. We were on our way. .

they worked on my truck and did a great job. the scheduling was easy and the employees answered all my questions

Excellent Service

Had transmission issues on a Saturday night and left my truck for service with the overnight key drop. They diagnosed the issue Monday and were able to get it fixed up when the parts came in. Great service while I was away from home.

service department is well run, helpful and efficient

Jordan did a great job! New tires are good. Noise is gone.

Good People

Work was completed quicker than I anticipated.

Needed a new battery, didn’t have appointment, on a Saturday, they were busy , the man got me in pretty fast and my car was ready in least than 30 mins- did a great job…

Fast courteous service.

Fast and friendly. Very knowledgeable

Oil change and tire rotation.

I had a recall on my 2022 Chevy truck and hadn't been to McCarthy before. They were open and honest with me about how long it would take to complete the service required and it took closely to what was suggested. They didn't try to up sell me anything, which I appreciate.

Very efficient and friendly staff

Professional quick quality work

The staff at McCarthy Chevrolet is top notch both in customer service and maintenance.

Mike and the team were great! Would do business with them again!

I had an amazing sales experience with Charlie Trumps. This was my first time buying and financing a car from a dealership, and Charlie made it such a smooth process. I filled out paperwork right away, he came back with an approval, I test drove it, loved it, did a little more paperwork, shook some hands, got a big hug and congratulations from Charlie, and drove off the lot with a smile on my face. I really appreciate how patient Charlie was with my daughter. He was super kind and understanding, and Mike was too. They even played a quick game of catch with my 3-year-old to keep her busy, and Charlie bought her gummy worms from the vending machine while I finished up paperwork. That meant a lot to me. Overall it was an A1 experience. I’m really glad I decided to stay with Chevrolet. My first car was a 2006 Chevy Impala and now I have a 2025 Chevy Trax. She was brand new when I drove her off the lot and I couldn’t be happier. I’ll definitely come back to buy again in the future!!!!

I worked with Dave to address a few items including a couple recalls, oil change, and potential dent repairs. All of my questions were answered promptly and the service work was completed on time as promised.

Great Service

It was a thorough and great experience. Very informative and detailed.

My experience was excellent. I was probably waited on and the service did not take long.

Rusty was on top of scheduling my appointment. And maintenance was accurate and on time. Wait time was in and back on the road in record time. He was very polite and personal. I highly recommend him as a valuable employee.

Excellent service personnel

Did not take very long at all. Sent a video but did not really see anything.

Appointment time was convenient and staff was very respectful.

Friendly and oil change done promptly

My first car purchase wasn’t the best experience, and honestly, it left me feeling like I didn’t receive the same level of care or attention that other customers seemed to get. I spent a lot of time shopping around at different car lots, hoping to find the car I really wanted, but none of them had it in stock. It was frustrating, especially when it felt like salespeople weren’t genuinely interested in helping me unless I was ready to buy something right away. Eventually, I ended up at a dealership that did have the car I was looking for, and while the experience there was somewhat better compared to the others, it still wasn’t what I’d call great. I felt like I had to work extra hard to be taken seriously, and even then, the communication was lacking, and the process felt rushed and transactional. It didn’t feel like they valued me as a first-time buyer, and I left with mixed feelings—glad I finally had the car I wanted, but disappointed in how the whole process played out. The customer service was lacking across the board, and I couldn’t shake the feeling that I wasn’t treated with the same respect or attention as other customers. Instead of celebrating a major accomplishment, I felt let down and overlooked. The joy I initially felt was taken from me because the people I had to deal with during the process made it feel like I was just another number, not someone experiencing a special moment in their life. The communication throughout the process was poor and inconsistent, making the entire transaction frustrating and unclear. To make matters worse, the vehicle’s title was not available at the time of purchase, and I was given the runaround when trying to get answers about it afterward. Additionally, I was not provided with the second set of keys at the time of sale, and I had to follow up multiple times with no clear resolution. What should have been a proud and joyful moment felt diminished due to these avoidable issues. Based on this experience, I would not consider returning to this dealership for any future purchases.

Great service department !

very good

Yes, we’re very satisfied with the service. We came in for an oil change and new tires, and everything went perfectly. Jeremy was incredibly helpful—he took the time to explain our options, got us an amazing deal, and made the whole process quick and easy. The customer service from your team was excellent as always. Please pass along our thanks to Jeremy and the rest of the staff!

Nice friendly team. Was greeted personally when I walked in.

In and out fast service

Everything was good

Prompt friendly service!

LISTEN TO WHAT I NEEDED AND NO B/S

Service Dept is very efficient and prompt. Very helpful.

Always friendly and helpful

Great experience. Rusty took care of us like always. Able to get in and out same day without a scheduled appointment. Wouldn’t take it anywhere else

Good

Diagnosed the issue quickly and got the job done. I am not happy with the truck, but certainly not the dealerships issue. Chevy once again decided to put out a poorly designed product and left the buyer holding the bag…….hum, wonder why those Toyota trucks are so popular……guess we’ll never know!

Return customer because of such a great experience

Working with Chris Pointer in service is always a pleasure

Quick and easy, a nice change from experiences elsewhere

I needed tires immediately due to a damaged tire. All the tires were needing replacement, but due to the damaged tire, I needed them urgently. I worked with both Jordan and Shane and it was the best experience I have ever had at a dealership! They got me right in and helped me find the right tires. Goy my car back quicker than expected as well! The overall experience was great, thanks to Shane and Jordan! Will be back for sure!

In and out in 45 minutes. Pleased with that. Just a little pricey though.

The starter went out in my car so I had it towed to Mccarthy’s. Upon arrival they took it right in and began working on it. The car was fixed and o had it back within a few hours!!

Speedy service!

Fast

The wait was long but a good experience. Jonathan was great and informative.

Rusty did a great job on service.

TJ Clark and Ethan Thomas took care of us, they went above and beyond for us! Highly appreciated it and recommend them

Clayton is awesome

We were overcharged, talked into replacing an oil pan when we had no leaking. It leaked after it was replaced and had to be brought back again. It began with the turbo charge going out. We had that replaced and when we picked up the vehicle my daughter couldn’t even drive it out of the parking lot. It was worse after it was fixed. We had to leave it another day. A code came up with an air intake issue and they said they had to take it apart again. Come to find out it wasn’t installed correctly. I was quoted prices and charged way more than the quotes. I had to decline services because we got three different quotes that were vastly different. I wasn’t given my Chevy points to get the discount. I also had a discount coupon for the service that was given. We currently have 3 Chevy vehicles and will not be bringing them back to this shop. They used to send videos and take wonderful care of us when we came in for service. That is no longer the case. I finally received my first video after this last drop off. The manager told me that they must have had troubles uploading , which I do not believe. I asked him if it was normal protocol to send a video for service and he said yes. My daughter was without her car for 4 days and works very far at a Children’s Hospital. It has been challenging getting her to and from work while the car had been in and out of the shop. This has been a nightmare that we hope to never repeat again. I will be going back one final time to get my refund for being over charged for 2 oil pans when we only had one replaced. 🤦🏻‍♀️

Charles was very informative

Walked in excited about being able to afford to by a new truck. Left 4 hours later with a new truck feeling manipulated, embarrassed and the excitement taken away from us. Worn out and defeated by the floor manager and finance department. Why were we not allowed to write a check and purchase a vehical? Everyone acted like they were doing us a favor. AND then they wanted us to do a favor for them. We have an incorrect title, no second key or "packet", not one apology and our concerns were met with ideas on how WE could fix it. At this time there is no way we would be able to recommend this dealership. This was not our salesman fault, he was in training and found us a truck we will eventually love once WE resolve some issues with the purchase.

Very proffesional and quick services

Shane was great. He communicated well. He told me what was happening every step of the way and the work was completed on time.

Everyone was super kind, got me in and out quickly, chris is the GOAT shouts to chris

Everything was fine. The biggest reason you wont get a 4+ star is you make the customer pay the credit card fees.

The guy Chris that helped me was very nice and helpful. Great customer service!!

Shane took the time to try to get extended warranty to cover expenses.

Always a wonderful experience!

The team made my truck's dent repair easy and painless. The finished product was perfect.

It couldn't have went better. If it wasn't for Aaron Shortino I would still be looking for the right vehicle. He went above and beyond to ensure it was the right vehicle for me. He treated me like someone he cared about, not pushy or like he was just trying to make a sale. He genuinely wanted what was best for me and my situation. If it wasn't for him I wouldn't have bought this vehicle. I will continuely be looking for opportunities to refer people to him. Thank You Aaron. I wish you could understand the impact this truck has on me and my family.

I came on October 18, because my brake sensor, forwarded collision sensor, stability track sensor, steering wheel sensor were showing on my screen and I asked the gentlemen to please check my battery, and sensor because something is wrong, he told me they couldn't find anything and said everything is fine, and if I would like to bring my truck back and leave it I can. Soafter leaving the sensors kept showing on my dash board, so on October 22, I took my suv to Advance auto and had them to check my battery and it showed a big Red X, stating replace battery, so of course I felt the gentleman at the dealership lied to me about checking my battery, so now its inconveniening me to have to go back to the dealership and have them check it again, so I called October 23, and I was able to get in at 1:30, and I told them and showed them that Advance Auto said my battery needed to be replaced, and I spoke with another gentleman about the whole situation and he just said to take 50 dollars of my totally and I feel that was just a slap in my face because if it had of been someone else that would not have happened and I feel you should have taken half off the battery. You come to the dealership for them to be honest and tell you about your vehicle when having it checked not send you out with all the same issues to have someone else check and find out they didn't check it at all.

On time with appointment and timely.

I've always been greeted immediately and felt welcomed when entering the showroom floor.

I had multiple questions, staff st desk were receptive and answered with knowledge. Oil change did not take overally long. .

Very good staff and very friendly.

I got right in, my representative was very efficient and made sure everything was complete for service, personnel are very friendly, good experience

Fast, efficient and friendly.

Taylor with sales was great. He knew his stuff and made the buying experience enjoyable.

My appointment included purchase and installation of 4 new tires plus an oil change which took only 1 hour 15 minutes. My Service Consultant, Shane Brungardt, is always very pleasant, accommodating and provides just the right service. The service technicians also deserve a thumbs up as they deliver quality repair and maintenance services. Well done!

Excellent

Best Chevrolet dealer in Kansas City!

Excellent

My service advisor was fantastic.

Good experience, vehicle was in for warranty work and so far the issues are fixed

Tj was great! He treated me with a great amount of respect and gave me what I was looking for

Good morning visit, I will come back for service.

The staff is very friendly. I was asked if I needed anything, water or coffee, while I waited on my car. It took a little bit longer than usual, but the staff apologized and explained the situation. I appreciated that.

The service department was prompt to take my vehicle and get it serviced in a timely manner to ensure I had minimal delay in being off the road.

Dave in service ALWAYS takes excellent care of us. We appreciate him very much !!

Rusty was once again great about promptly addressing the issues with my vehicle and providing me with the information I needed concerning my car.

I appreciate good customer service. For staff to acknowledge you when you walk in even if they cannot help you right then. I always get that at McCarthy service and that is one of the reasons I go there.

Friendly staff helped me get in and out fast

They were quick and tackled everything i asked them to look into.

Pleasant

Everything went pretty quick, I came in for the 2:00/4:00 special and they told me when I got there that they were really busy and my oil change and tire rotation might take a little longer than usual but I still got done in a timely fashion.

I scheduled a 12 volt battery replacement for my 2019 ChevyBolt EV. I was told it would take 4 hours to get a battery so I told the person to schedule the following day so that a battery would be available. I arrived the following day and was checked in and went to the waiting room. after 1 &1/2 hours i was told that they did not have a battery available. No one could explain why they didn't realize earlier when I checked in. I was forced to reschedule for the next dayafter they called to let me know a battery was now available. I did receive waiver of the labor cost on the battery replacement but I found it interesting no one could esplain why there was not a battery available the prior day nor why it took them an hour and a half to realize they had no battery in stock.

It was good

Always an amazing experience this is my 3rd vehicle purchase from McCarthy in 2-months . Aaron Shortino in sales is great. He goes above and beyond he always makes sure I have a great experience and the vehicle that I’m purchasing is standing tall. I have even witnessed him cleaning it him self to make sure that it was perfect for me. So I will definitely purchase my next vehicle from Aaron as you just don’t get that type of red carpet service these days.

Called on Friday and I dropped the car off Saturday in the am

We've purchased our last 2 cars from MCCARTHY Chevrolet. On both occasions Charlie Trumps was our salesman. He made you feel at ease/explained everything.

Did work requested, quickly as I waited for vehicle

Clayton is excellent. Give him a raise

It was a good experience, great services and tj did a wonderful service for us.

So easy to set an appointment and many times available to choose from. Excellent customer service from the time I walked into the service door. Johnathan was great. So friendly and thorough.

Service personnel were polite and courteous. Had my vehicle in and out on time as promised.

Couldn’t have been better. Will continue being a returning customer.

The car had a faulty 12v and they charged me $3200 to diagnose and fix it. They also broke the clip that holds the bar that keeps the hood open.

I got a routine oil change and tire rotation. They also sold me a fuel service. I purchased my car here and I trust this dealership so I figured it was time to get it done. Great job!

The service department personnel did an excellent job. I have a problem they cannot fix. I must live with it.

It was easy to schedule and leave my car with the service department. The only improvement is that I had to reset the filter tracker on my car myself.

Ethan and Joe and made buying a new truck a great experience. Shout out to them.

Very pleased with the experience. Quickly took care of the problem and staff very pleasant

Good service. In and out in a timely fashion.

Took 3 or more attempts to fix the squeaky brakes. Shouldn’t have taken but 1 attempt to fix the problem.

Everything was PERFECT! I decided it was time for a new car, I went to McCarthy’s website to look at different cars, I really hadn’t had my mind set on what type of car I wanted. As I scrolled through the website, I chose interest on a few cars…. McCarthy staff contacted me right away! The whole process was great, EVERYONE who I spoke with was great, I did not feel pressured, I felt as though they listened and let me choose the perfect car! I love my Chevrolet Trax! I especially thank Nathan for showing me all the features on my Trax. It has features that I did not know about. He took the time to show me everything and congratulated me on my choice. I would definitely recommend McCarthy’s to anyone looking for their next car or first car!

Thanks so much for the great service from your Service Department and from Dave Creasy. I appreciate it so much. I just did a tire rotation and oil change, and estimate on tires new tires. Thanks for all your help!

Every Time I Have Gotten My Car Serviced I Have Been Treated Well.

Would like a printout that shows they checked everything & shows what’s recommended, how much tire life I have left, where battery is at, etc. other places do this. Tires got rotated but then why weren’t they all set at 35PSI?

Pleasant and on time

Shane is the service advisor I always ask for when I call for anything I need done. He’s always taken care of my 2023 Silverado since I purchased it in July of 2023 and he makes sure everything gets done in a very timely manner! I live about a mile and a half from Molle Chevrolet and I’d rather drive to McCarthy in Lees Summit and it’s truly because of Shane and your service department! I will always schedule with Shane! I don’t have to worry about what’s being done because I know it will be right and what I requested.

My appointment started on time. I was out quickly.

My service guy Chris is the best, Bends over backward to always make sure I am always 100% satisfied. 👍 best GM service department around

$8,500 for a transmission? That’s crazy. I won’t be returning to any dealership. You can take me off your email and message lists.

Everything was superb!

I arrived on time and my service advisor Rusty was there and ready to get my car in to get the oil changed and checked over for any issues that needed to be resolved.

Aaron was quick and friendly. Gave me everything I was looking for.

Colton was very helpful and even offered a small discount on my services as part of a inconvenience for having to wait so long for service.

I came in to get my breaks checked out because they have been terribly squeaky since I purchased and to get the tpms sensors repaired because that was also sold to me non functioning. The brakes sound terrible still and tpms were not repaired because “sales” didn’t approve and you want me to come back and use my warranty another time. So my truck was there for 7 hours for an oil change only to be completed. The truck was sold to me with a broken windshield that was not brought to my attention even when signing amendment about damage to the truck stating No damage present. After the deal I sent Charles a picture whic he replied that’s built in part of price. I then said we signed paper work saying you were not aware of any damages which then he did not reply. As that is how McCarthy Chevy handles the sale of a 45 k truck.

First time purchasing a vehicle from McCarthy. Service has been excellent at all points.

Nice people working. Very helpful.

You all never have loaner cars for us as we have to revert and scramble with one car and be inconvenienced to get back and forth to work.

They addressed the minor issue I was having and had me in and out. They also had same day availability which is a huge plus!

Aaron Shortino was great! Ray in finance was awesome too! Aaron is the reason we came back to McCarthy's for the 2026 Equinox. His kindness and compassion is what brought us there.

Rusty is Always My Go To Person. Love Him To Pieces. ALWAYS keeps me abreast of what's going on with my Trax, recommendations & things that are upcoming upon my next maintenance checkup. McCarthy Chevrolet thanks for having such A Top Notch Service Person On Your Team. I rest assured when my Trax is in Rusty's hand.????

Service advisor Jeremy was very knowledgeable and excellent at communicating.

Short wait time, friendly people

Quick service. Clear, simple, and kind customer service. I am very grateful to have recieved help in getting a quick appointment for my vehicles recall.

Chris Pointer always gives me exceptional service! I drive an extra 15 miles to do business with the Lee’s summit dealership as apposed to the one in independence as we have had multiple counts of poor service in the past with them. Happy Holidays Chris

Very good and timely

Professional, informative, and easy too work with.

Except for loosing the key for the tires, it was a great experience. You replaced it with lug nuts which suited me fine!

Got my car done in a timely manner, staff was very courteous.

Rusty is top notch! We had a supply issue for a replacement part and he stayed on top of it until he got one found!

First time ever there. Had my oil changed very friendly and fast. Will be back

Service was great. Only hiccup was the recall part air bag) not being there the first time/appointment we came to have it installed. It took a while for it to get there. But once it did, the service dept was quick, & professional.

Very fast. Very friendly. Explained what they did.. nice clean waiting room.

Excellent work. Very courteous and professional staff. Kept me informed on progress and finished ahead of schedule.

Everyone was nice and got my service done quick.

I. Brought the truck in for electrical problems, tehy found the problem no issue, but when I got the truck back they dried my brand new battery put in about a month before this that we had no problem with, now since we got this back we have a alternator problem and now when I called the dealer and asked when they messed with the alternator, Chris my service alternator was quick to hang up when I asked that question

Friendly staff, took care of everything needed

Clayton was extremely helpful and polite!

Great service

service was great...Chris was wonderful to work with

My first visit. Had a check engine light come on and they figured out problem and fixed!

MCCarthy Lees Summit service department is terrific. Shane and Dave are knowledgeable, accommodating, and helpful.

Everyone was polite and my car was taken efficiently.

Nice change from cable dahmer

As always fast and efficient service experience. I am very pleased with the service I receive every time I visit the dealership.

They had to try 3 times to get the correct part, but window now works great.

Prompt and easy to schedule. Not long of a wait while performing the recall.

Very quick and took great care of me

I received and oil change and everything went like clockwork. Everyone was professional and courteous and the service was delivered on time as promised.

Great service and communication.

Waiting room was clean and nice. Service was prompt and well done

This dealership is always very friendly very helpful always very timely in handling everything. I will always come back to this dealership.

Contact was easy. Service was fast

Very good

It was great they helped us out alot